On short notice, one of our clients approached the team at First Response to request a refurbishment of a heritage-listed building in Brisbane, Australia. Within 48 hours, we could start planning the heritage refurbishment project, contact our suppliers, and provide our client with an accurate fixed price quote.
Learn more about the specific challenges we faced with this client and what we accomplished for them through our solutions.
The challenges
There were several key problems we needed to solve for our client with this heritage refurbishment, including:
A quick quote
Our client required a quote within three days. Also, they had a tight budget that demanded precise and accurate calculations.
Changing building classification
The building required a change in classification because of its new use as a result of the refurb.
Heritage feature conservation
The building had a long and storied history, requiring the conservation of various heritage features.
Completion within weeks during a busy period
The client needed us to complete the project within four weeks during the Christmas School Holidays, which is the busiest time of year for us.
Our solutions
Based on the challenges we faced, we worked to develop effective solutions to give our client the results they wanted.
An accurate quote with a 48-hour turnaround
Due to our relationship with our suppliers and overall experience, we were able to provide our client with an in-depth and accurate quote within 48 hours—a full day before they needed it. Some of the many items included in our quote were:
- Removing the existing kitchen and walls and installing new replacements
- Installing new flooring
- Supplying and installing new door entries
- Building three new bedrooms
Approval for classification change within a week
With the help of our certifier and building designers, we received approval for the building's change of use one week before refurbishment began.
Sourcing of critical heritage features
To help conserve the building's heritage features during the refurb, we sourced trim, ceilings, and skirting that were accurate to the building's time period. We also applied a perfect finish using our roofing and plastering repair expertise.
Fast completion
We understood the urgency of this project, which is why we acted fast to begin this heritage refurbishment. Because of this, we started early and managed to get the job done right the first time before the four-week timeline ended.
Meeting the needs of any heritage refurbishment project
Our experience and knowledge enabled us to complete this project for our client with consistent quality and timeliness. Regardless of the challenges that come our way, we're ready to work toward overcoming them and provide our clients with the best results.
